Introduction
Sadler Group Limited is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and store your data when you interact with our website or services.
Contact Details
Sadler Group Limited
Email: enquiries@sadlergroup.co.uk
Telephone: 01832 273677
What Information We Collect and Why
We collect or use the following information to provide and improve our services:
1. For service provision and improvement:
Names and contact details
Addresses
Lawful Basis: Contract – this data is required to enter into or fulfil a service agreement with you.
2. For marketing and information updates:
Names and contact details
Addresses
Marketing preferences
Website user journey data
IP addresses
Lawful Basis: Consent – you provide this voluntarily and can withdraw consent at any time.
3. For dealing with queries, complaints or claims:
Names and contact details
Customer or client account history
Correspondence
Lawful Basis: Contract – needed to fulfil or manage our relationship with you as a client or customer.
How We Collect Personal Information
Directly from you (via contact forms, email, phone, or in person)
Through website analytics and cookies (see cookie statement below)
Cookies and Analytics
Our website uses cookies and tracking technologies provided by Wix to:
Analyse how visitors use our site
Monitor site performance and functionality
Improve the user experience
You can control cookie preferences through your browser settings.
Where Your Data is Stored
All personal data collected via our website is stored and managed through Wix.com, a secure, GDPR-compliant platform. Wix may store your data on secure servers located in multiple jurisdictions, including the EU and the US.
How Long We Keep Your Information
We are currently finalising our data retention schedule. Once determined, this section will be updated accordingly. In the meantime, we retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
Who We Share Your Information With
We only share your personal data with:
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Suppliers and service providers directly involved in delivering our services (e.g. marketing agencies, email platforms or analytics tools)
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Wix.com, as our hosting and website provider
We do not sell or rent your personal data to third parties.
Your Data Protection Rights (UK GDPR)
You have the right to:
Access – request copies of your personal information
Rectification – request correction or deletion of inaccurate/incomplete data
Erasure – request deletion of your personal data
Restriction – request limits on how your data is used
Objection – object to your data being processed
Portability – request we transfer your data to another service
Withdraw Consent – you may withdraw consent at any time if it is our lawful basis
To exercise your rights, please contact us using the details at the top of this policy.
How to Complain
If you have concerns about how we use your data, please contact us using the details at the top of this page or found in the website footer.
Privacy Policy
Last Updated: 14/0/2025